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  1. Payment Policy
    1. 80% advance to be deposited at the time of booking confirmation.
    2. Balance 20% pay  can be paid at least 20 days prior to your date of departure from your city/country.
    3. Rooms holding shall be for a period of 72 hours only.
    4. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.
    5. The above rates are applicable strictly for resident Indian citizens only.

  2. Installment Terms
    1. Installment dates specified as per communication between client and the sales person of the tour package, client must be aware and shall check all the installments dates before making the initial payment, once the invoice is generated installment dates will strictly fallow by the client. In case of payment delay, traveler must need to inform their sales person.

  3. Cancellation Policy

    The cancellation charges applicable are as per the published cancellation policy.

    1. 70 days or more before date of departure: 20% will be deducted of total cost.
    2. 50 days or more before date of departure: 40% will be deducted of total cost.
    3. 30 days or more before date of departure: 60% will be deducted of total cost.
    4. 29 - 20 days before date of departure: 80% will be deducted of total cost.
    5. 19 days or less before date of departure: 100% will be deducted of total cost.
    6. The Advance Token Amount i.e. First Installment in Any Case will be Non – Refundable / Transferable 
    7. Cancellation Due to any Natural/Epidemic/Pendamic/ Issue Stands to be Purely Non refundable (Re-Scheduling Can be done with the amendmend Policy Given Below.
    8. Apart from Cancellation amount, Extra 10% of the total amount will be charged extra as files charges if any guest cancels their trip before the cancellation period. One time Re-Scheduling/Amendment charges INR 2000/- per adults & Land Package difference as per seasonality rates.
    9. If Any Traveller of Their Familly Raises Cancellation Request in case of any Medical Emegency or any Death Issue will be Taken Care as on Case to Case Basis At the same Time & all Valid Documents will be required to Process that Request with in the day of the Request.
    10. If Request Raised or Documents Provided in case of any Medical Emegency or any Death Issue after Travel Dates will be Totally Non Refundable, Will be Considered as No-Show.

    Important: The booking stands liable to be cancelled if 100% payment is not received less than 20 days before date of departure.

  4. Refund
    1. The refund on fully unutilized domestic tour bookings is processed within 7 – 14 woking days of receiving the refund request from Traveller. 
    2. Advance / First installment payed at the time of Booking is purely Non-Refundable / Transferable
    3. The refund is processed back into the same account from which the payment was originally received.
    4. An email/SMS is sent out to confirm the same. Banks, however, can take up to 10 working days to process the credit back into your account, if the payment was made using a credit/debit card.
    5. In case the payment was made through Net Banking, the bank can take up to 14 working days to credit the amount.

  5. Policy (Adventure Activities & Camping):
    1. It is not advisable to join for rafting if you are under any medical treatment (like Diabetic, Fit, high & low B.P., vertigo, Asthmatics, Heart problem any surgery & tribal will be your own responsibility
    2. The management is not being responsible for any type of hazard, accident happened inside or outside of camp premises.
    3. We do not have any insurance policy covering the expenses for accident , sickness, loss due to theft or any other reason, guests are advised to seek such insurance arrangements in their home country.
    4. We shall not be responsible for any delays & alterations in the programme or expenses incurred- directly or indirectly due to natural hazards, accident, breakdown of machinery, equipment’s, transport, traffic situation weather condition, sickness, landslides, political closure or any untoward incidents.
    5. Numerous factors such as weather, road conditions, the physical ability of participants etc. may dictate itinerary change. We reserve the rights to change any schedule in the interest of safety, comfort & general well being.
    6. We reserve the rights for the cancel of particular person not following the instructions of our guide during any activity.
    7. We reserve to rights for cancellation of the person such as alcoholic, misbehaved. Such persons are strictly prohibited.

  6. Hotel Policy
    1. Availability of Hotel is subject to availability.
    2. Room Schedule/Timmings - Check Inn : 14:00 hrs IST | Check out : 10:00 hrs IST.
    3. Any Special Request Such As
      1. Room on the Same Floor, King Size / Double Bed,
      2. Early Check In, Late Check Out, Non/Smoking Room, Etc.

    (Subject To Availability upon Check-In Of the Guest and Is At the Hotel's Discretion. We Will Request This For You As Priority )

    1. Rates are subject to availability of the Rooms on the date of booking it May change if categories changes.
    2. In Case the Given hotel is sold-out. We will provide similar Category of hotel.

  7. Flight Policy
    1. For Flights booking you have to deposit full Airfare Cost in First Installment .
    2. For Flights Booking if there will be any Increase in Airfare an the Time of Booking will be payed by customer.
    3. Any mistake After the Booking of Flights in the Names or DOB Given & Confirmed by the Person who Gives details will be Totally Responsible
    4. Any Cancellation / Rescheduling by the carrier against any particular issued air ticket will be carrier’s responsibility for providing any alternative options or compensation. Hence, not Travel Surity will not liable to pay any compensation regarding this.
    5. Please refer the airline website for Baggage Allaowance, Cancalation / Rescheduling Charges etc. or if required Traveller can ask any details from the sales Person themselves afterwards Any sales person / Travel surity will not be responsible for any charges
    6. For Any type of Cancelations / Rescheduling please refer to airlines 24X7 Support or If Any of these services Taken from Travel Surity will be Charged Rs.500/- Per Person / Per Way as a service Charge
    7. For Any type of Cancelations / Rescheduling / Names Change Charges as per the Airlines + Real time Fare Difference Has to be Payed By the Traveller

  8. Airline Guidelines for travelling passengers.
    1. The revised reporting time for all domestic flights is 3 hours prior to the scheduled departure time.
    2. Web check-in is mandatory for all passengers. You will have to show your boarding pass/e-boarding pass along with your identity card to the CISF staff at the Entry Gate.
    3. A self-declaration will be taken during the process of web check-in. Boarding pass will be issued only once the passenger gives this self-declaration.
    4. Passenger will be checked for temperature and asked to display the status of Aarogya Setu a by the staff at entry gate of the airport. In case of non-availability of Aarogya Setu, passenger will be directed to a counter provided by the airport where Aarogya Setu a can be downloaded. A green status on your ‘Aarogya Setu’ App is mandatory to enter the terminal.
    5. If you are not able to print the baggage tag, then you should mention the PNR number and your name as registered in your booking on a thick piece of paper and affix it / tag it with a strong string to your check-in baggage at a prominent place for identification.
    6. If you are denied travel due to high temperature then a change in date of travel might be offered. The change fee might not be applied and you may change your flight for a later date by paying the difference in fare. This process is entirely at the discretion of the respective airlines.
    7. As an extra precaution, Airline are temporarily suspending Food and Beverage services on board. F&B consumption on board is not permitted. We recommend that they may be consumed at home or at the airport premises.
    8. During boarding and travel all passengers shall use face cover/mask. They will also follow hand hygiene, respiratory hygiene and environmental hygiene.
    9. During the flight if you feel unwell, having breathing difficulty or any other health related problems than such situation should be brought to the immediate notice of Airline cabin crew on board. Airline cabin crew will assist in handling the situation.
    10. Vulnerable persons such as very elderly, expectant mothers, passengers with ailments are advised to avoid air travel.

  9. Please Note : Rules For Car/Scooty Etc. Rentals
    1. While taking the scooty/car etc. from the vendor please check the Scooty for any types of scratches or any major/minor problem at the time of doing enrtry
    2. Any problem if takes place at any time after the entry, Travel Surity will not be responsible for any type of problem faced.
    3. Scooty/car etc. will be issued only of 24 hours from the starting time or the guest have to pay the extra time charges directly to the vendor
    4. Time Limits WHILE TAKING 09:00 am | Returning Next Day : 09:00 am Strictly or Full day charges will be charged 
    5. Only scooty/car etc. will be given to guest, Here after any Petrol or any type of Miscellaneous charges Refers to the Guest only.
    6. Scooty/car etc. will be only handed over to the valid Indian Driver’s license holder only
    7. All safety precautions to be taken during Scooty/car etc. ride, Travel Surity will not be responsible in any case if any Tragedy takes place in nature of Any Injury, Death, Vehicle crash the Losses have to be cleared with the vendor.
  10. Transfer
    • SIC means SEAT IN COACH – you will be provided a seat in a coach where other passengers will be travelling along with you. SIC will have  fixed timings which have to be strictly followed as there are other passengers in the coach. Also since the coach will collect other passengers from different, you may have to wait for 10 - 15 minutes for the pick- up. If you miss the coach for the sightseeing or the service will be considered as NO SHOW and non-refundable.
    • Private transfer’s means a separate vehicle with / without guide, for that particular sightseeing or transfer. Private transfers doesn’t mean car at disposal, just like SIC this will again be following fixed timings and if you are not present in time the same will be considered as a no show and is non-refundable. You will be taken directly to and from your accommodation without any detour.

    The schedule for all sightseeing tours are indicative and the exact date for the same will be reconfirmed when we give the final itinerary at the time of handover. 

Covid / Lockdown Terms & Conditions

  1. Guidelines for travellers arriving in Goa.
    1. COVID-19 negative certificate is required to enter goa state.
    2. Restaurants, casinos, bars, entertainment parks, river cruises, swimming pool, cinema halls are still closed till date.

  2. Terms and conditions during COVID-19.
    1. 100% advance amount to be deposited by the guest to confirm the hotel reservation.
    2. Please provide government issued ids to process the reservation.
    3. Hotel vouchers are delivered in the email and in the given WhatsApp number of the booked guest.
    4. The guest must carry confirmed hotel voucher at the time of check in at hotel.
    5. Check in time is 1400 hrs and check out time is 1100 hrs.
    6. Swimming pools, spa, gymnasiums are closed till date.
    7. Buffet services are unavailable in the hotel restaurants.
    8. Fixed /chef choice meals will be provided to the staying guests as per booked meal plans.
    9. At hotel entrance guest will be checked for temperature and asked to display the status of aarogya setu app. Normal body temperature and a green status on your aarogya setu app is mandatory to enter in the hotel.
    10. Guests showing any covid symptoms will be denied entry inside the hotel. In such cases applied cancellation charges will be at the discretion of the booked hotel.
    11. All the guests are requested to follow hand hygiene, respiratory hygiene and environmental hygiene.
    12. If due to pandemic the tour cannot be availed altogether then our liability will be limited to refund of tour money after deducting 20% of the tour costs and amount spent towards the booked services which is held up with service providers. One the tour commences there shall be no refund.
    13. In the case of Credit Note / Credit Shell Customer will be liable to pay Any Amount Difference while Re-booking the Tour.
    14. One time date Change fee Rs.2000/- per Adult will be availed at the time of Re-Booking
    15. If Travellers Gets Covid Possitive has to submit all Relevent Documents Before the Travel Date
    16. If Traveller Reaches us On Travel Date or After Travel Dates will be Considered as No-show And will be Totally Non-Refundable
    17. We shall not be bound to refund the amount held up with the service providers like airlines, hotels etc unless they refund us in our bank account.

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